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Feedback for Confluence (FFC) Guide

Feedback for Confluence (FFC) Guide

Feedback for Confluence (FFC) Guide

Overview

Feedback for Confluence is a powerful app that allows you to collect valuable feedback directly on your Confluence pages. Whether you're a content creator, documentation manager, or knowledge base administrator, this app helps you understand what users think about your content and make data-driven improvements.

Getting Started

For Content Viewers

The feedback widget appears automatically on every Confluence page as a byline item (below the page title). You don't need to install or configure anything - it's ready to use!

For Space Administrators

The app is automatically available once installed. You can access feedback statistics from your space settings.

How to Leave Feedback

Step 1: Find the Feedback Widget

  1. Navigate to any Confluence page

  2. Look below the page title in the byline area

  3. You'll see the "Feedback-for-Confluence" item

Step 2: Rate the Page

  1. Click on the "Feedback-for-Confluence" item

  2. A feedback form will appear

  3. Select a rating from 1 to 5 stars:

    • ⭐ (1 star) - Poor

    • ⭐⭐ (2 stars) - Fair

    • ⭐⭐⭐ (3 stars) - Good

    • ⭐⭐⭐⭐ (4 stars) - Very Good

    • ⭐⭐⭐⭐⭐ (5 stars) - Excellent

Step 3: Add Comments (Optional)

  1. In the feedback form, you'll see a text area labeled "Additional comments (optional)"

  2. Type your feedback (maximum 128 characters)

  3. You can see the character count below the text area

Step 4: Submit Feedback

  1. Click the "Submit feedback" button

  2. You'll see a success message confirming your feedback was saved

  3. The form will reset, allowing you to submit another rating if needed

Tips for Leaving Feedback

  • Be specific: If leaving a comment, explain what you liked or what could be improved

  • Consider the page version: Your feedback is tied to the current page version, so future improvements will be tracked separately

  • Anonymous feedback: You can leave feedback even without logging in (as an anonymous user)

Viewing Feedback Statistics

For Space Administrators

  1. Go to your Confluence space

  2. Click Space settings (gear icon in the left sidebar)

  3. Navigate to "Feedback Statistics" in the settings menu

  4. You'll see a comprehensive dashboard with:

    • Page Title: The name of each page that has received feedback

    • Page ID: Unique identifier for the page

    • Total Feedback: Number of feedback entries for the page

    • Average Rating: Calculated average of all ratings

    • Total Feedback (last version): Feedback count for the most recent page version

    • Average Rating (last version): Average rating for the latest version

    • Last Feedback: Date of the most recent feedback

Viewing Detailed Feedback for a Page

  1. In the Feedback Statistics dashboard, find the page you're interested in

  2. Click the "View Details" button for that page

  3. A modal window will open showing:

    • All feedback entries for that page

    • User information (or "Anonymous User" for anonymous feedback)

    • Feedback text (comments)

    • Rating (stars and numeric value)

    • Page version when the feedback was given

    • Date and time of each feedback entry

Understanding the Charts

The detailed view includes two trend charts:

  1. By Page Version: Shows how average ratings change across different page versions

    • Helps you see if content improvements are working

    • Each point represents the average rating for that version

  2. By Date: Shows how average ratings change over time

    • Helps you track long-term trends

    • Useful for identifying patterns in user satisfaction

Exporting Feedback Data

Export Main Statistics

  1. Go to Space settings → Feedback Statistics

  2. Click the "Export Statistics to CSV" button (top right)

  3. A CSV file will download with:

    • Page titles and IDs

    • Total feedback counts

    • Average ratings

    • Last feedback dates

Export Page Details

  1. Open the detailed feedback view for a specific page (click "View Details")

  2. Click the "Export Page Details to CSV" button

  3. A CSV file will download with:

    • User names and IDs

    • Feedback text

    • Ratings

    • Page versions

    • Dates and times

Using Exported Data

  • Import into Excel or Google Sheets for further analysis

  • Create custom reports and visualizations

  • Share with stakeholders

  • Track improvements over time

Understanding Page Versions

What are Page Versions?

Every time you edit and publish a Confluence page, it gets a new version number. The feedback app tracks which version received each piece of feedback.

Why This Matters

  • Track improvements: See if ratings improve after you update content

  • Identify issues: Low ratings on a specific version might indicate a problem with that update

  • Measure impact: Understand how your content changes affect user satisfaction

Viewing Version-Specific Feedback

In the detailed feedback view, you can see:

  • Which version each feedback was given for

  • Average ratings per version in the chart

  • Filter by latest version to focus on current content

Anonymous and Guest User Feedback

Anonymous Users

  • Can leave feedback without logging in

  • Feedback appears as "Anonymous User" in statistics

  • Each anonymous user gets a unique ID (stored in browser)

  • Perfect for public-facing documentation

Guest Users

  • Guest users (unlicensed) can also leave feedback

  • Their feedback is tracked separately

  • Helps you understand feedback from external collaborators

Best Practices

For Content Creators

  1. Check feedback regularly: Review ratings and comments to identify areas for improvement

  2. Respond to patterns: If multiple users mention the same issue, prioritize fixing it

  3. Track version changes: Compare ratings before and after updates

  4. Use low ratings as opportunities: Negative feedback helps you improve

For Space Administrators

  1. Monitor trends: Use the charts to identify pages that consistently receive low ratings

  2. Export data regularly: Keep CSV exports for historical tracking

  3. Share insights: Use statistics to inform content strategy

  4. Encourage feedback: Let users know their feedback is valuable

For Feedback Providers

  1. Be constructive: Explain what could be improved

  2. Rate honestly: Your honest feedback helps improve content

  3. Consider context: Think about the page's purpose when rating

  4. Update feedback: You can submit new feedback after content improvements

Troubleshooting

I don't see the feedback widget

  • Check if the app is installed: Contact your Confluence administrator

  • Check permissions: You may need appropriate space permissions

  • Try refreshing: Refresh the page to see if the widget appears

I can't access statistics

  • Check permissions: You need space administrator permissions

  • Verify installation: Ensure the app is properly installed in your space

  • Contact admin: Reach out to your Confluence administrator

My feedback didn't save

  • Check internet connection: Ensure you have a stable connection

  • Try again: Sometimes a retry resolves temporary issues

  • Check character limit: Comments are limited to 128 characters

  • Verify rating: Make sure you selected a rating (required)

Anonymous feedback not working

  • Check browser settings: Ensure cookies/localStorage are enabled

  • Try a different browser: Some privacy settings may block anonymous tracking

  • Contact support: If issues persist, contact your administrator

Frequently Asked Questions

Q: Can I edit or delete my feedback?

A: Currently, feedback cannot be edited or deleted after submission. You can submit a new feedback entry if needed.

Q: Who can see my feedback?

A: Space administrators can see all feedback in the statistics dashboard. Individual feedback entries show user information (or "Anonymous User" for anonymous feedback).

Q: Is my feedback anonymous?

A: If you're logged in, your feedback is associated with your user account. If you're not logged in, your feedback appears as "Anonymous User" but uses a unique browser ID.

Q: Can I see feedback for all spaces?

A: Feedback statistics are space-specific. You can only view feedback for spaces where you have administrator permissions.

Q: How often is feedback updated?

A: Feedback is saved immediately when you submit it. Statistics are calculated in real-time when you view the dashboard.

Q: Can I filter feedback by date range?

A: Currently, you can sort feedback by date in the detailed view, but date range filtering is not available. You can export to CSV and filter in Excel/Sheets.

Q: Does the app work on mobile?

A: Yes, the app works on mobile devices through the Confluence mobile interface.

Support

If you encounter any issues or have questions:

  1. Check this guide first

  2. Contact your Confluence administrator

  3. Review the app documentation

  4. Check Confluence logs for error messages

Tips for Maximum Value

  1. Regular monitoring: Check feedback statistics weekly or monthly

  2. Act on feedback: Use low ratings as opportunities to improve content

  3. Track improvements: Compare ratings before and after content updates

  4. Share insights: Use exported data in team meetings and reports

  5. Encourage participation: Let users know their feedback is valuable and acted upon

Happy feedback collecting! 🎉

This guide will help you get the most out of Feedback for Confluence. Remember, feedback is a gift - use it to create better content and improve user experience.